Privacy policy

The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law
  • We will only retain personal information as long as necessary for the fulfillment of those purposes
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete and  up-to-date
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification
  • We will make readily available to customers information about our policies and practices relating to the managment of personal information

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Use of cookies and similar technology

Cookies are text files stored by your browser software that identify your device to the cookie owner's server. We use cookies to remember you when you visit this website (the “Site”) or other services that we provide to you. There are two main types of cookies that we use:

  1. ‘Session’ cookies – where they only last for the duration of your browser session and expire when you close it.
  2. ‘Remember Me’ cookies (aka “Persistent” cookies) - cookies that remain on your computer after you close your browser and computer to remember you when you return to the Site. These can last from 30 minutes to years.

We use cookies to:

  • obtain statistical information about your general internet usage and build up a profile of how you and others use the Site, and to improve our Site and deliver a better service to you;
  • collect information about your visits to and use of this website;
  • store information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications;
  • remember your session so that you can move from one page to another within the Site; and
  • store your preferences.

We do not use cookies to store your credit or debit card details.

You can remove cookies from your Browser:

Most web browsers are set up to automatically accept cookies but, if you prefer, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to use the full functionality of the Site and your user experience may be adversely affected. You can learn more about cookies by visiting www.allaboutcookies.org which includes additional information on cookies and how to block cookies using different types of browser.

A simple guide to removing cookies is to go to the “Tools” option in your web browser options, select “Settings”. To delete all cookies on your computer to date select “Clear Browsing History” and to set options for future cookies select “Cookies” and the options you wish to apply to your web browser.

Our cookies

Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.

We may use anonymous cookies to record non-personal information such as website activity, date and time of visit, and domain type. We may use this information for retargeting purposes.

Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy <link> or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy<link>, we may use your personal information to:

(a) improve your browsing experience by personalizing the website;
(b) send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology;
(c) send to you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology.

Other disclosures
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Third party cookies
Cookies are also set by third parties on the Site (such as Google Analytics). 

We don't have access to these cookies. We only allow them to be served. However, we may use the statistical information provided to us by our partners arising from these third party cookies, for example, to improve the targeting of advertisements to users of the Site.

The third parties that generate these cookies and action tags have their own privacy policies describing how they use the information that they collect.  More information about cookies placed by specific third parties and how to restrict or block their cookies can be accessed by following the link to their website and to generate an "opt-out" cookie that will stop any further cookies being written to your device. You can also visit the Network Advertising Initiative (NAI) website at www.networkadvertising.org for information on how to obtain an "opt-out cookie" from other third parties.

Cookie name
Google Analytics_utma
Purpose
Identifying Unique Visitors: the cookie records the browser used to visit the Site and not the individual visiting the Site. It also logs how many times the browser has visited this Site, unless the cookies are deleted by you. There is no individual’s data recorded.
Type and duration
Remember Me for 2 years
How to reject or delete this cookie
Go to http://tools.google.com/dlpage/gaoptout and follow the steps

Cookie name
Google Analytics_utmb
Purpose
Determining Visitor.
Session: requires combined user with _utmc for functionality. Tracks a “session” on the Site. Refreshes each time you move webpage in your browser. Records no individual’s data.
Type and duration
Remember Me for 30 minutes
How to reject or delete this cookie
Go to http://tools.google.com/dlpage/gaoptout and follow the steps

Cookie name
Google Analytics_utmc
Purpose
Determining Visitor.
Session: requires combined user with _utmb for functionality. Tracks a “session” on the Site. Records no individual’s data.
Type and duration
Session upon closing browser
How to reject or delete this cookie
Go to http://tools.google.com/dlpage/gaoptout and follow the steps

Cookie name
Google Analytics_utmz
Purpose
Trafficking traffic, sources and navigation (aka campaign cookie): cookie stores the referral information when landing on the Site from a web search or third party link and where you visit within the Site after landing on the Site. Records no individual’s data.
Type and duration
Remember Me for 6 months
How to reject or delete this cookie
Go to http://tools.google.com/dlpage/gaoptout and follow the steps

Cookie name
Pardot
Purpose
Visitor Cookie: The visitor cookie includes the name “visitor_id” plus the unique identifier for your account, which is derived from the tracking code placed on your site. The value stored is the unique ID for the visitor. For example, cookie name “visitor_id12345″ stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by our tracking code on visitors and prospects.
Type and duration
Remember Me for 10 years
How to reject or delete this cookie
To delete cookies or cache visit http://www.pardot.com/faqs/forms/how-do-i-delete-cookies-or-cache/

Cookie name
Pardot
Purpose
Opt In Cookie:  The persistent cookie named “pi_opt_in” is what we use to stay in compliance with the “Do Not Track” initiative.
Type and duration
Remember Me for 10 years
How to reject or delete this cookie
To delete cookies or cache visit http://www.pardot.com/faqs/forms/how-do-i-delete-cookies-or-cache/

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